Inboxsmith

For moving companies

The family that requested a quote is on the phone with another mover.

Purchased moving leads go to five companies at once, and the mover who calls first books the survey. If your sales desk is working out of a shared spreadsheet and a cell phone, you are paying for leads your competitors close.

Founding rate held for as long as you stay subscribed. Month-to-month, no contract.

The desk you actually run

Five movers, one lead, first call wins

Lead providers sell the same household to several companies. Minutes matter: the first conversation frames the estimate, and everyone after that is "the other quote."

Estimates die without follow-up

A family collects three quotes and goes quiet. The mover who calls back on day two and day five books the job — but only if the follow-ups actually happen.

Season swings bury the desk

Summer floods the desk with more leads than anyone can track by memory. Winter makes every single lead precious. Both fail in a spreadsheet.

Built for the desk that dials leads for a living

Import the day's lead buy in one CSV pass, sort the list never-called-first, and let the power dialer walk your reps through it — voicemail drop in your own voice on the beep, outcome saved to the record, next family on a 3-second countdown. Follow-ups land in one Inbox queue so day-two and day-five calls actually happen, and the calling-hours guard keeps evening dials inside the window you set.

The whole product, in screenshots

Captures of the shipping app — not mockups. Everything shown is included in every seat: power dialer, voicemail drop, DNC lists and blocked callers, calling-hours guard, call recording, CSV import and export, per-rep budgets and live stats, pipeline and reporting. Click any shot to expand it, or see thefull feature tour.

Calls on the record. Outcome, duration and direction land on the timeline by themselves.
An Inboxsmith lead timeline filtered to Calls: outbound calls with outcomes and durations logged automatically.

Calls on the record. Outcome, duration and direction land on the timeline by themselves.

CSV import that maps itself. Drop a file; columns match themselves. DNC column included. Big lists import in the background — keep working.
The Inboxsmith CSV import screen with columns auto-mapped to lead and contact fields and a preview of the first rows.

CSV import that maps itself. Drop a file; columns match themselves. DNC column included. Big lists import in the background — keep working.

Two-factor sign-in. Authenticator codes and single-use backup codes, built in.
Inboxsmith security settings showing two-factor authentication enrollment.

Two-factor sign-in. Authenticator codes and single-use backup codes, built in.

Power dialer, live stats. Dials, connects, VMs and talk time on the bar — mid-session.
A paused Inboxsmith dial session showing live stats: 8 dials, 3 connected, 2 voicemails dropped, 15 minutes of talk time.

Power dialer, live stats. Dials, connects, VMs and talk time on the bar — mid-session.

Calling-hours guard. Automatic timezones; no calls outside the window you set.
Inboxsmith calling-hours settings: an on/off guard with a no-calls-before and no-calls-after window applied per lead local time.

Calling-hours guard. Automatic timezones; no calls outside the window you set.

Search from anywhere. One shortcut, every lead and contact.
The Inboxsmith command-K search palette open over the leads list with matching leads and contacts.

Search from anywhere. One shortcut, every lead and contact.

Your statuses. Rename, reorder, recolor — the funnel matches your desk.
Inboxsmith lead status settings: a reorderable list of custom statuses.

Your statuses. Rename, reorder, recolor — the funnel matches your desk.

The lead record — inbound calls open it. History, contacts, deals, DNC and calling-hours toggles on one screen. When a call comes in, caller ID matches the contact and this record opens as the rep answers — history first, hello second.
An Inboxsmith lead record: timeline with calls and notes, Do Not Call and calling-hours toggles, contact with estimated local time, opportunity and tasks.

The lead record — inbound calls open it. History, contacts, deals, DNC and calling-hours toggles on one screen. When a call comes in, caller ID matches the contact and this record opens as the rep answers — history first, hello second.

DNC & blocked numbers. Upload the list once — the dialer enforces it everywhere.
Inboxsmith Do Not Call settings: an uploaded DNC number list with per-number delete, and a separate blocked-callers list for inbound spam.

DNC & blocked numbers. Upload the list once — the dialer enforces it everywhere.

Inbox. One queue for everything due — start dialing, not deciding.
The Inboxsmith inbox: a queue of calls and tasks due today, each attached to a lead and its deal value.

Inbox. One queue for everything due — start dialing, not deciding.

Tasks & reminders. Calls, appointments, tasks and reminders — separate tabs, one queue. Overdue is red before you have to think about it.
The Inboxsmith inbox on its Tasks tab: six tabs across the top (Primary, Calls, Appointments, Tasks, Reminders, Future) each with a count, and task rows showing due labels including a red "2 days overdue".

Tasks & reminders. Calls, appointments, tasks and reminders — separate tabs, one queue. Overdue is red before you have to think about it.

Snooze. Not today? Snooze it to tomorrow or next week and it leaves your queue until it matters.
The Inboxsmith inbox with a row menu open, offering Snooze to tomorrow, Snooze to next week, Snooze to date, and Complete.

Snooze. Not today? Snooze it to tomorrow or next week and it leaves your queue until it matters.

Leads. "When did we last touch this one?" is a column, not a question.
The Inboxsmith leads list: company name, status, opportunity value, owner and the date each lead was last called.

Leads. "When did we last touch this one?" is a column, not a question.

Team, budgets & sponsored freelancers. Roles, invites, number assignment — and per-seat daily minute budgets, so an outside caller dials on your dime exactly as much as you choose. The owner’s seat still dials, too.
Inboxsmith team settings: members with roles and an editable daily minute limit per member with today's usage.

Team, budgets & sponsored freelancers. Roles, invites, number assignment — and per-seat daily minute budgets, so an outside caller dials on your dime exactly as much as you choose. The owner’s seat still dials, too.

Pipeline. Your stages, your order. Totals keep themselves honest.
The Inboxsmith opportunity pipeline as a kanban board, one column per stage with deal values.

Pipeline. Your stages, your order. Totals keep themselves honest.

Voicemail drops. Record once in the browser, drop in one click mid-call.
The Inboxsmith voicemail drop library: recorded messages with durations and one-click quick-drop slots.

Voicemail drops. Record once in the browser, drop in one click mid-call.

Reporting. Filled in by the dialer, not typed in at 5pm. Narrow it to one pipeline when you run more than one. Sample data shown.
The Inboxsmith reporting overview: calls, talk time, connect rate, open pipeline, win rate and new leads.

Reporting. Filled in by the dialer, not typed in at 5pm. Narrow it to one pipeline when you run more than one. Sample data shown.

Book without hanging up. Type the time in your clock or their time — both are shown before you confirm.
The Inboxsmith booking dialog for a San Francisco lead, showing the rep's 2:00 PM Central next to the lead's 12:00 PM Pacific, with a toggle for which clock the time was typed in.

Book without hanging up. Type the time in your clock or their time — both are shown before you confirm.

Appointments on a calendar. Week or month, in your timezone — with the lead's local time on every booking.
The Inboxsmith calendar in week view: booked appointments showing the time, the lead, their local time, and whether the meeting was kept or a no-show.

Appointments on a calendar. Week or month, in your timezone — with the lead's local time on every booking.

Timezones you set, not your laptop. Due dates read from a zone you choose, so they mean the same day on every device.
Inboxsmith timezone settings: a personal working timezone and a workspace default, with the current local time shown for each.

Timezones you set, not your laptop. Due dates read from a zone you choose, so they mean the same day on every device.

Outcomes you define. Add your own dispositions; each reports under the category you give it.
Inboxsmith call outcome settings: the built-in dispositions plus a custom 'Gatekeeper Block' outcome categorised as a connect.

Outcomes you define. Add your own dispositions; each reports under the category you give it.

Call from your own number. Show your existing business number on outbound calls — verified, no porting.
Inboxsmith phone settings verifying an existing business number as outbound caller ID: a dialog explains the number stays with your carrier while outbound calls display it.

Call from your own number. Show your existing business number on outbound calls — verified, no porting.

One plan. Nothing gated.

$19 per seat per month at the founding rate — held for as long as you stay subscribed. Every feature in every seat, including the owner's. No per-feature upsells, no "call us" tier.

You connect your own Twilio account, and Twilio verifies you before anyone can dial — for most people that's a quick ID check (details, a photo of your ID, a selfie); registered businesses can file a full company profile instead. Their process, their clock: our own ID check cleared in minutes and our business review took 81 — data points, not promises.

Questions movers ask us

What is a moving company CRM?+

A moving company CRM keeps every lead, quote and follow-up on one record so your sales desk knows who to call and when. Inboxsmith is a calling-first CRM: it adds a real power dialer, voicemail drop and Do Not Call controls on top of the pipeline, because booked moves start with connected calls.

How is this different from the lead providers’ own CRMs?+

Lead marketplaces give you a portal for their leads. Inboxsmith is yours: every source in one place, exportable to CSV any time, with your own Twilio numbers that stay yours if you ever leave.

Can I import leads from my provider automatically?+

CSV import maps your columns automatically — drop in the file, correct anything it guessed wrong, and thousands of rows land in one pass with duplicates skipped. Export back out whenever you want.

How do reps get through a morning lead batch fast?+

Filter a Smart List (for example: never called, has phone), hit Start Dialing, and the session auto-advances call after call with live dials/connects/talk-time on the bar. Voicemail? One click drops your pre-recorded message and moves on.

A customer asked us to stop calling. What do we do?+

Mark the lead Do Not Call, or upload a whole DNC list as plain phone numbers from any old system. The dialer skips listed numbers and manual calls to them are refused — with a warning that tells the rep why.

Can it stop late-evening calls to customers?+

Yes. Each lead’s local timezone is detected automatically from their address or area code, and the calling-hours guard blocks dials outside the window you choose — with per-lead exemptions for customers who asked for the evening call.

How much does a moving company CRM cost?+

Inboxsmith is one plan: $19 per seat per month at the founding rate, held for as long as you stay subscribed, with every feature in every seat. Comparable dialer-CRMs commonly run $99–145 per user before add-ons.

Do we keep our phone numbers?+

Yes — numbers live in your own Twilio account, in your name. Twilio verifies you (a quick ID check for individuals, or a business review) before dialing starts; our ID check cleared in minutes, our business review in 81 — data points, not promises.

Call the family first. Book the survey.

Founding access is 500 seats. Join the list and tell us what you run today — a real person, Justin, reads every one.

500 founding seats — $19/seat/mo, held for good