Inboxsmith

For roofing companies

The Roofing Answering Service That Answers First. It Books The Job, 24/7.

When a storm rolls through, every phone in town rings at once, and whoever answers first wins the claim. Inboxsmith answers every call for you, a done-for-you AI receptionist built for roofing companies:

  • Every call answered 24/7, booked, not just taken as a message
  • Emergency triage tuned for roofing, active leaks, storm damage, and everything routine
  • Three flat plans from $47 a month, published $0.20/min overage, never a per-call meter

Keep your number · No risk · Cancel anytime

Shown: the Full-Time plan

The Play-By-Play

Every beat of a storm-night call, the caller’s side, and the dispatch side working behind it.

Example, how a typical storm-night call goes.

10:38 PM · 📞 Call · Incoming · Storm night

Inboxsmith: Thanks for calling Ridgeline Roofing. I’m the automated dispatcher, and this call is recorded. What’s going on?

Caller: Water’s coming through my bedroom ceiling and the storm’s still going. Can anyone come out tonight?

10:38 PM · 📞 Call

Inboxsmith: That qualifies as an emergency. What’s the address, and where exactly is the water coming in?

Caller: 41 Crestview Drive, Bloomfield 07003. It’s dripping from the ceiling by the closet, and the wet spot keeps spreading.

10:39 PM · 📞 Call + 🛠️ Dispatch

Inboxsmith: Got it. Move what you can out from under it and put a bucket under the drip. I’m pinging the on-call crew right now for an emergency tarp-up. They’ve got 60 seconds to respond, so hang tight.

To Gary · on-call crew lead: Emergency: active ceiling leak at 41 Crestview Drive, Bloomfield 07003. Tarp-up needed tonight. Can you take it? 60 seconds to claim it.

System: Waiting on Gary to confirm, 0:60 ⏳

10:39 PM · 📞 Call · During the wait

Inboxsmith: While we wait, what’s your first name, and the best number to reach you?

Caller: Renee. 555-0187.

10:40 PM · 🛠️ Dispatch📞 Call

Gary: I’ll take it. 25 minutes out from Crestview.

Inboxsmith: Good news, Renee, Gary’s on the way with the tarp crew, about 25 minutes out. They’ll get the tarp on as soon as it’s safe to be on the roof. You’re set for tonight.

10:40–10:41 PM · 📞 Call + 🛠️ Dispatch

Inboxsmith: Any special directions or notes for Gary, anything that’d help the crew find you easier?

Caller: Park in the driveway on the Elm Court side, ladder access is easiest from the back.

Inboxsmith: Confirmed, Gary’s en route, ETA ~11:05 PM. Renee’s number and directions are on his phone; call summary emailed to the office.

If nobody’s free tonightThe dispatcher asks the caller right on the line: “Are you available between 8 and 10 tomorrow morning?”, and books the first-morning tarp-up window. Your office confirms, and the caller keeps the bucket under the drip until the crew arrives.

If there’s fire, smoke, or a downed power line (safety branch)The dispatcher tells the caller to hang up and call 911 first. A lightning-strike fire, smoke in the attic, or a power line down on the roof is an emergency-services call before it’s a roofing call. The tarp-up gets scheduled after everyone is safe.

60 seconds

Your on-call tech's window to claim an emergency call

Every call

Answered, booked, and recapped to your inbox

24/7

Nights, weekends, and overflow answered

The Calls That Decide Your Storm Season

Answered while everyone else’s phone goes to voicemail.

Storm night · 10:38 PM

Water through the bedroom ceiling

10:38 PM · 📞 Call

Answered & triaged as an emergency

Name, address and where the water’s coming in captured

10:39 PM · 🛠️ Dispatch

On-call crew pinged for a tarp-up

60 seconds to claim it, job details on their phone

10:40 PM · 🛠️ Dispatch

Crew confirms, heading out tonight

Nobody free? First-morning tarp-up window, office confirms

Morning after the storm · Overflow

Every phone in town ringing at once

8:04 AM · 📞 Call

Overflow answered while your line is slammed

Whoever answers first wins the claim

8:06 AM · 📞 Call

Inspection window offered

Your office confirms the time

8:07 AM · 🛠️ Dispatch

Your office pinged with the job details

Saturday · New customer

Hail-damage inspection request

Sat 2:15 PM · 📞 Call

Answered, roof and damage details captured

Instead of your competitor’s voicemail

Sat 2:18 PM · 📞 Call

Monday-morning inspection window offered

Your office confirms Monday

Mon 8:00 AM · 🛠️ Dispatch

Your office opens with the job details waiting

Want the real thing? Start the free 7-day pilot and hear it on your own line.

What Happens To The Calls You Can’t Answer?

Every shop already handles missed calls one of four ways:

One way

Answer everything yourself

Every ring interrupts a tear-off, and you can’t take a call from the ridge. After dark the phone keeps going.

Jobs lost every time you’re up on a roof.

Second way

Let it go to voicemail

A homeowner with water spreading across the bedroom ceiling doesn’t leave a message, they hang up and dial the next roofer on the list.

One missed storm call can be an $8,200 job, the industry-estimate average, gone before you hear the voicemail.

Third way

Hire a per-call answering service

A message-taking service bills per call, and booking and overage often cost extra on top.

Storm week, when the calls surge, is exactly when the bill spikes.

Fourth way

Set up a DIY AI tool yourself

The self-serve AI receptionists work, if you spend nights configuring greetings, calendars and routing, then keep tuning them.

Your evenings, and calls handled wrong while you tinker.

The fifth way: done for you.

Inboxsmith is built, tuned and run for you, triage tuned for roofing emergencies. It answers around the clock, books the job into a window your office confirms, and pings your on-call crew in under a minute, on a flat monthly plan that fits your call volume, from $47 a month.

Simple, Flat Pricing

Three flat plans. Pick the coverage your shop needs. No per-call fees, no setup fee.

After Hours

$47/mo

Cover nights, weekends and overflow. Keep answering your own phone by day.

  • 250 minutes a month included
  • Custom message taking for up to 2 call types, built for you
  • Live emergency transfer to your on-call tech
  • Telemarketer screening, do-not-call request and a screened-call log
  • Website widget: text chat and voice
  • Email recap after every call
Start my free 7-day pilotfor the After Hours planSee it handle a real call

7 days or 300 minutes. Then $47/mo. Cancel anytime.

Most popular

Full-Time

$147/mo

Every call answered and booked into your calendar, day and night.

  • 1,000 minutes a month included
  • Everything in After Hours, plus:
  • Custom message taking for up to 5 call types, built for you
  • Warm transfers: your AI briefs your tech before connecting
  • Calendar booking with Calendly, Cal.com, and Google Calendar (via their sync)
Start my free 7-day pilotfor the Full-Time planSee it handle a real call

7 days or 300 minutes. Then $147/mo. Cancel anytime.

Pro

$297/mo

Full-service and custom-trained on how your shop actually runs.

  • 2,000 minutes a month included
  • Everything in Full-Time, plus:
  • Unlimited call types, built for you
  • Custom training on your documents and price sheets
  • Smart department routing: each caller goes to the right person
  • White-glove setup and priority support
Start my free 7-day pilotfor the Pro planSee it handle a real call

7 days or 300 minutes. Then $297/mo. Cancel anytime.

Went over? $0.20 / min after your included minutes, billed to the whole minute, never a per-call meter.

All plans include

  • Answers 24/7, in your company name
  • Live emergency transfer to your on-call tech
  • Telemarketer screening and a screened-call log
  • Email recap after every call
  • Website widget: text chat and voice
  • Call recordings, transcripts and summaries
  • Keep your existing business number
  • Published overage: $0.20 / min after your included minutes, billed to the whole minute
  • No per-call fees and no setup fee
  • Month to month, cancel anytime

Keep your number. Month to month. Cancel anytime.

Roofing Answering Service Questions

How much does an answering service cost for a roofing company?+

Inboxsmith runs on three flat monthly plans: After Hours at $47 a month (250 minutes), Full-Time at $147 a month (1,000 minutes), and Pro at $297 a month (2,000 minutes). Every plan answers your roofing calls, screens telemarketers, and includes live emergency transfer, then bills a published $0.20 a minute after your included minutes. No per-call fees and no setup fee.

What happens during a storm-week call surge?+

The price stays flat. Inboxsmith answers many calls at once, so the morning after a storm, when every phone in town rings, no caller hits a busy signal or voicemail. And because every plan runs on a flat monthly price, the week a per-call service gets expensive, storm week, is exactly the week your bill doesn’t move.

Why not just let storm calls go to voicemail?+

Because after a storm, whoever answers first wins the claim. A homeowner with water coming through the ceiling doesn’t leave a message; they hang up and dial the next roofing company on the list. Inboxsmith answers those calls, captures the damage details, and books the tarp-up or inspection before the caller ever reaches a competitor’s line.

Will it sound like a robot to my callers?+

It sounds like a fast, polite dispatcher, and it never pretends to be human: every call opens by disclosing it’s the automated dispatcher and that the call is recorded. Callers with a leak spreading across the ceiling care about speed and a real plan, and that’s what it gives them. Hear it yourself in the free pilot.

Can I keep my existing business number?+

Yes, you keep your number, so nothing on your trucks, yard signs, cards or listings changes. We flip your call forwarding so Inboxsmith picks up the calls you can’t: after hours, weekends, and overflow when your office line is busy. Turn it off and your calls flow exactly the way they did before.

Can it answer insurance and claim questions?+

It captures the claim details and leaves the insurance answers to your office. The automated dispatcher records the insurer’s name, the claim number if one exists, and what the adjuster said, then books the inspection. It never advises a homeowner on coverage, deductibles or what insurance will pay; those answers come from your office.

Can I use it for after-hours calls only?+

Yes. Many roofing companies start with after-hours and weekend coverage and keep answering their own daytime line. Others add overflow, so Inboxsmith only picks up when your office line is busy or unanswered. It’s your call forwarding, so the split is yours to set, and you can change it whenever you want.

Is an answering service worth it for a roofing company?+

Run the math on one saved call. The average roofing job runs about $8,200 (an industry estimate), and Inboxsmith plans start at $47 a month. One storm-night caller who books with you instead of the next roofer on the list covers well over a year of the service. The free pilot lets you count the recovered calls on your own line.

Are the calls recorded?+

Yes, every call is recorded, and every caller hears that up front: the greeting discloses both that the dispatcher is automated and that the call is recorded. Recordings are transcribed word-for-word and summarized to your office (caller, roof issue, and what was booked), so nothing about your calls happens in a black box.

Is there a free trial?+

Yes, a free 7-day pilot on your overflow and after-hours calls, up to 7 days or 300 minutes, whichever comes first. A card on file verifies you’re a real business; you’re never charged during the pilot. You get a full report of the calls it answered, so you can hear it on your own line before you commit.

Stop Losing Storm Calls To Voicemail.

See what Inboxsmith looks like on your phones with a free 7-day pilot, we answer the overflow and after-hours calls you’d otherwise lose and send you a full report of the missed calls that came in.

Keep your number · No risk · Cancel anytime

The free pilot runs up to 7 days or 300 minutes, whichever comes first. A card on file verifies your business, you’re never charged during the pilot.

Start my free 7-day pilot