Missed-call catcher
Keep Answering Your Own Phone. We Catch The Ones You Miss.
Every missed call is a job walking over to your competitor. Inboxsmith catches the calls that come in when your line is busy or rings out, captures the caller and the job, and emails you the recap, so nothing hits voicemail and nothing gets lost. From $47 a month.
Keep your number. We only pick up the overflow. Cancel anytime.
Overflow is a coverage style, not a separate product. It runs on any Inboxsmith plan, set by which calls you forward.
What Happens To The Calls You Can’t Grab?
You cannot answer every call from a crawlspace or the top of a ladder. Your hands are full, you are already on the other line, and the phone rings out. That is normal. The problem is what the caller does next.
Here is the part that costs you: a caller who hits a busy signal or a ring-out rarely bothers with voicemail. Two rings later they are talking to whoever picked up next, and you never even know it happened. There is no missed-call slip for the job you lost, because it was booked by someone else before you set the phone down.
Inboxsmith answers only when your line is busy or unanswered. You still pick up every call you can. The ones you cannot get to are caught in your company name, the job is captured, and the recap is in your inbox. The job stays yours.
How Does The Missed-Call Catcher Work?
Three steps, and the calls you can’t grab stop going to voicemail.
Set busy and no-answer forwarding
Keep your existing number and answer your own phone like always. You set conditional forwarding so Inboxsmith only picks up when your line is busy or rings out, the safety net behind you rather than in front of you. No porting, no number change. It takes about five minutes, and the start page walks you through it code by code.
It answers the overflow you miss
When a call rolls over, Inboxsmith picks up in your company name and has a real conversation: it captures the caller’s name, the issue and a callback number, so the job is written down instead of gone. It also screens telemarketers, so a sales pitch never turns into a callback you waste time on.
You get a recap of every caught call
Inboxsmith emails you a clean recap of every overflow call it answered, with the recording and transcript, so nothing you missed stays missed. A true emergency does not wait for your inbox: it is transferred live to your on-call tech with an alert, so the urgent job reaches a person right away.
What Does A Caught Call Look Like?
A midday overflow catch: you’re on a job, your line’s tied up, and the call still gets answered and booked.
1:52 PM · 📞 Call · Incoming · Your line was busy
Inboxsmith: Thanks for calling Cedar Ridge Garage Doors. I’m the automated assistant, and this call is recorded. What can I help you with?
Caller: My garage door came off the track this morning and now it won’t open. My car’s stuck inside and I need it working today. Can someone come out?
1:52 PM · 📞 Call
Inboxsmith: I can get you on today’s schedule. Is the door fully off the track, or is it stuck partway?
Caller: It’s hanging crooked, about a foot off the ground, and it won’t budge either way.
1:53 PM · 📞 Call · Intake
Inboxsmith: Got it. What’s the service address, and your name and best callback number?
Caller: Nadia Vaughn, 555-0134. 60 Cedar Ridge Lane, Elmwood 04210.
1:53 PM · 📞 Call · Booking
Inboxsmith: Thanks, Nadia. I’ve got an opening this afternoon between 3 and 5. I’ll hold that window for you now, and the office confirms it before the tech heads out. Does 3 to 5 work?
Caller: 3 to 5 is perfect, thank you.
1:54 PM · 📞 Call + 🛠️ Dispatch
Inboxsmith: You’re booked, Nadia. Cedar Ridge has you down for a 3 to 5 window today for the off-track door, and the office will confirm before then.
Calendar · window held: Today 3:00–5:00 PM · Nadia Vaughn, 60 Cedar Ridge Lane, Elmwood 04210, 555-0134. Garage door off the track, won’t open, car stuck inside.
Email alert · office inbox: Booked while your line was busy: off-track door, same-day 3–5 PM window held. Office to confirm the window.
1:54 PM · 🛠️ Dispatch · After the call
Inboxsmith: Job captured and booked into your calendar without ringing your phone. Recording and transcript attached to the recap; all the office has to do is confirm the 3–5 window.
On the After Hours plan insteadNo booking. The assistant takes the full message, the off-track door, the address and Nadia’s number, and drops it in your recap. Your office calls her back first thing to set the window.
If it’s a real emergencyA true emergency doesn’t wait for a booking. On any plan, the assistant transfers the caller straight to your on-call tech, Dominic, and sends the email alert, so the urgent job reaches a person right away.
Booking into your calendar like this is a Full-Time and Pro feature. See how each plan answers on a real call.
What’s The Difference Between This And Full Coverage?
It is the same receptionist and the same plans. The only thing that changes is which calls you send it. The missed-call catcher is overflow only: you answer by day, and Inboxsmith picks up the busy and no-answer calls behind you.
Want it to cover nights and weekends instead? That is after hours, where you forward the calls that come in after you close. Want every single call answered, day and night? That is the 24/7 receptionist, where you forward all of them.
Same three plans price all of it. The difference is not the product or the price. It is simply which calls you choose to forward, and you can change that whenever you want.
Plans For Overflow And Beyond
Start with After Hours at $47 a month. Same plans cover overflow, nights and weekends, or every call.
After Hours
$47/mo
Cover nights, weekends and overflow. Keep answering your own phone by day.
- ✓250 minutes a month included
- ✓Custom message taking for up to 2 call types, built for you
- ✓Live emergency transfer to your on-call tech
- ✓Telemarketer screening, do-not-call request and a screened-call log
- ✓Website widget: text chat and voice
- ✓Email recap after every call
7 days or 300 minutes. Then $47/mo. Cancel anytime.
Full-Time
$147/mo
Every call answered and booked into your calendar, day and night.
- ✓1,000 minutes a month included
- Everything in After Hours, plus:
- ✓Custom message taking for up to 5 call types, built for you
- ✓Warm transfers: your AI briefs your tech before connecting
- ✓Calendar booking with Calendly, Cal.com, and Google Calendar (via their sync)
7 days or 300 minutes. Then $147/mo. Cancel anytime.
Pro
$297/mo
Full-service and custom-trained on how your shop actually runs.
- ✓2,000 minutes a month included
- Everything in Full-Time, plus:
- ✓Unlimited call types, built for you
- ✓Custom training on your documents and price sheets
- ✓Smart department routing: each caller goes to the right person
- ✓White-glove setup and priority support
7 days or 300 minutes. Then $297/mo. Cancel anytime.
Went over? $0.20 / min after your included minutes, billed to the whole minute, never a per-call meter.
All plans include
- ✓Answers 24/7, in your company name
- ✓Live emergency transfer to your on-call tech
- ✓Telemarketer screening and a screened-call log
- ✓Email recap after every call
- ✓Website widget: text chat and voice
- ✓Call recordings, transcripts and summaries
- ✓Keep your existing business number
- ✓Published overage: $0.20 / min after your included minutes, billed to the whole minute
- ✓No per-call fees and no setup fee
- ✓Month to month, cancel anytime
Keep your number. Month to month. Cancel anytime.
Missed-Call Catcher Questions
What is an overflow answering service?+
It catches the calls that come in when your line is already busy or nobody picks up. Inboxsmith is an AI receptionist that answers that overflow in your company name, captures the caller’s name, the job and a callback number, then emails you a recap so the lead never slips away.
How does busy and no-answer forwarding work?+
You set conditional forwarding on your existing number, so you always ring first and answer the calls you can. Only when your line is busy or rings out does the call roll to Inboxsmith as the fallback. You keep your number, nothing ports, and the exact carrier dial codes are on the start page.
How much does it cost?+
The same three plans price every level of coverage. After Hours is $47 a month, Full-Time is $147, and Pro is $297, each with more included minutes. Overage is a published $0.20 per minute. Inboxsmith is month to month with no setup fee and no per-call fees, so overflow costs you only what you use.
Does it screen spam and sales calls?+
Yes. When a caller launches into a pitch, Inboxsmith detects it, asks them to add your number to their do-not-call list, hangs up fast, and logs the caller ID and time in your recap. It cannot force every caller to comply, and it does not replace the federal Do Not Call Registry, which does not cover business lines.
Can I upgrade to full coverage later?+
Yes, and there is nothing to switch. Forward every call instead of just the overflow and Inboxsmith is answering around the clock, no plan change needed. Move up a tier only when you want more included minutes or booking. Your coverage is set by which calls you forward, not by a different subscription.
Stop Losing The Calls You Can’t Grab.
Keep answering your own phone. Inboxsmith catches the busy and no-answer calls, captures the job, and has the recap in your inbox. Live in a few days, for $47 a month.
Keep your number. No setup fee. Month to month. Cancel anytime.