The Full-Time plan
Every Call Answered, Day And Night, And Booked.
Full-Time is $147 a month for 1000 included minutes. It is built for shops that want the phone fully covered: Inboxsmith answers every call in your company name, books the job into a window your office confirms, and warm-transfers the emergency to your on-call tech.
Keep your number. No risk. Month to month. Cancel anytime.
What's Included In Full-Time?
Everything in After Hours, plus booking and warm transfers, for $147 a month.
On the Full-Time plan
- ✓1,000 minutes a month included
- Everything in After Hours, plus:
- ✓Custom message taking for up to 5 call types, built for you
- ✓Warm transfers: your AI briefs your tech before connecting
- ✓Calendar booking with Calendly, Cal.com, and Google Calendar (via their sync)
On every plan, including this one
- ✓Answers 24/7, in your company name
- ✓Live emergency transfer to your on-call tech
- ✓Telemarketer screening and a screened-call log
- ✓Email recap after every call
- ✓Website widget: text chat and voice
- ✓Call recordings, transcripts and summaries
- ✓Keep your existing business number
- ✓Published overage: $0.20 / min after your included minutes, billed to the whole minute
- ✓No per-call fees and no setup fee
- ✓Month to month, cancel anytime
Just want nights and weekends covered? Start with After Hours at $47.
What Does A Full-Time Call Look Like?
The $147 plan, beat by beat: the caller's side and the dispatch side working behind it.
Listen: the Full-Time call
Simulated call.
9:47 PM · 📞 Call · Incoming · After hours
Inboxsmith: Thanks for calling Summit Air & Heating. I’m the automated dispatcher, and this call’s recorded. What’s going on?
Caller: My AC just died and it’s 92° in here. Can anyone come out tonight?
9:47 PM · 📞 Call
Inboxsmith: Okay, that qualifies as an emergency, what’s the address?
Caller: 412 Maple Court, Fairview 07022, off Route 9.
9:48 PM · 📞 Call + 🛠️ Dispatch
Inboxsmith: Got it... I’m pinging the on-call tech right now. They’ve got 60 seconds to respond, so hang tight. If they’re free, they head your way tonight.
To Mike · on-call tech: Emergency: no AC at 412 Maple Court, Fairview 07022. Can you take it tonight? 60 seconds to claim it.
System: Waiting on Mike to confirm, 0:60 ⏳
9:48 PM · 📞 Call · During the wait
Inboxsmith: Alright, while we wait, what’s your first name, and the best number to reach you?
Caller: Dana. 555-0142.
9:49 PM · 🛠️ Dispatch → 📞 Call
Mike: I’ll take it. 35 minutes out from Maple Court.
Inboxsmith: Good news, Dana. Mike’s on his way, about 35 minutes out. You’re set for tonight.
9:49 PM · 📞 Call
Inboxsmith: Okay, any special directions or notes for Mike, anything that’d help him find you easier?
Caller: Google Maps points to the front of the street, I’m at the end on the right. There’s a Ford truck in the driveway.
9:50 PM · 📞 Call · Wrapping up
Inboxsmith: Perfect, I’ve passed that along to Mike. You’re all set for tonight, Dana. Is there anything else I can help you with?
Caller: No, that’s everything. Thanks so much.
Inboxsmith: Anytime. Hang tight, help’s on the way. Have a good night, Dana.
9:50 PM · 🛠️ Dispatch · After the call
Inboxsmith: Confirmed, Mike’s en route, ETA ~10:25 PM. Dana’s number and directions are on his phone; call summary emailed to the office.
If Mike doesn’t respond in 60 secondsThe dispatcher asks the caller right on the line: “Are you available between 8 and 10 tomorrow morning?”, and books the first morning window. Your office confirms.
If Mike frees up a few minutes lateHe’s already got Dana’s name and number, he calls him directly and still takes the job tonight.
Which Plan Do I Need?
Full-Time is the most popular. Step down for overflow only, or up for a custom-trained receptionist.
After Hours · $47
Nights and weekends only
Answers after you close, transfers the emergency live. No booking.
Full-Time · $147
You're looking at it
Every call answered and booked, day and night, with warm transfers.
Pro · $297
Trained on how your shop runs
Adds custom training, smart department routing and white-glove support.
See all three side by side on the homepage pricing table.
Full-Time Plan Questions
What is included in the Full-Time plan?+
Inboxsmith Full-Time is $147 a month with 1,000 included minutes. It has everything in After Hours, plus calendar booking, warm transfers, and up to 5 call types built for you. It answers every call day and night in your company name, books the job into a window your office confirms, and emails a recap of each call.
What calendars does it book into?+
Full-Time books straight into Calendly and Cal.com, and reaches Google Calendar through Calendly and Cal.com’s own built-in sync, so the slot is held while the caller is still on the line. Inboxsmith offers a window and your office confirms it, so a time is never invented that you did not approve.
What is the difference between a warm transfer and a live transfer?+
A live transfer, on every plan, connects the caller straight to your on-call tech for a true emergency. A warm transfer, added on Full-Time, has Inboxsmith brief your tech first: who is calling, the job and the address, so your tech picks up already knowing the situation instead of starting cold.
How many minutes do I get, and what if I go over?+
Full-Time includes 1,000 minutes a month, enough for most shops to forward every call. Only talk time on answered calls counts, and screened telemarketers never eat your minutes. Go past 1,000 and Inboxsmith bills a published $0.20 per minute, to the whole minute, with no per-call fee and no surprise on the invoice.
Start Full-Time.
Inboxsmith answers every call in your company name, books the job into a window your office confirms, and warm-transfers the emergency to your on-call tech. Live in a few days, for $147 a month.
Keep your number. No setup fee. 7 days or 300 minutes free, then $147/mo. Cancel anytime.