The Pro plan
A Receptionist That Runs Like Your Best Office Manager.
Pro is $297 a month for 2000 included minutes. It is built for shops with real departments and a service menu: Inboxsmith is custom-trained on your own documents, routes each caller to the right person, and quotes only what your approved price sheet gives it.
Keep your number. No risk. Month to month. Cancel anytime.
What's Included In Pro?
Everything in Full-Time, plus custom training and department routing, for $297 a month.
On the Pro plan
- ✓2,000 minutes a month included
- Everything in Full-Time, plus:
- ✓Unlimited call types, built for you
- ✓Custom training on your documents and price sheets
- ✓Smart department routing: each caller goes to the right person
- ✓White-glove setup and priority support
On every plan, including this one
- ✓Answers 24/7, in your company name
- ✓Live emergency transfer to your on-call tech
- ✓Telemarketer screening and a screened-call log
- ✓Email recap after every call
- ✓Website widget: text chat and voice
- ✓Call recordings, transcripts and summaries
- ✓Keep your existing business number
- ✓Published overage: $0.20 / min after your included minutes, billed to the whole minute
- ✓No per-call fees and no setup fee
- ✓Month to month, cancel anytime
Don't need departments or custom training yet? Full-Time answers and books every call for $147.
What Does A Pro Call Look Like?
The $297 plan, beat by beat: smart routing straight to your on-call tech, and a price quoted from your approved price sheet.
Listen: the Pro call
Simulated call.
9:47 PM · 📞 Call · Incoming · After hours
Inboxsmith: Thanks for calling Summit Air & Heating. I’m the automated dispatcher, and this call’s recorded. What’s going on?
Caller: My AC just died and it’s 92° in here. Can anyone come out tonight?
9:47 PM · 📞 Call · Smart department routing
Inboxsmith: That’s a service emergency, so I’m handling it on the dispatch line and going straight to your on-call tech, not the office queue. What’s the address?
Caller: 412 Maple Court, Fairview 07022, off Route 9.
9:48 PM · 📞 Call + 🛠️ Dispatch
Inboxsmith: Got it... I’m pinging the on-call tech right now. They’ve got 60 seconds to respond, so hang tight. If they’re free, they head your way tonight.
To Mike · on-call tech: Emergency: no AC at 412 Maple Court, Fairview 07022. Can you take it tonight? 60 seconds to claim it.
System: Waiting on Mike to confirm, 0:60 ⏳
9:48 PM · 📞 Call · During the wait
Inboxsmith: Alright, while we wait, what’s your first name, and the best number to reach you?
Caller: Dana. 555-0142. Quick question, roughly what does an after-hours visit run?
9:48 PM · 📞 Call · Answered from your price sheet
Inboxsmith: An after-hours diagnostic visit is $149, and it’s credited toward the repair if you go ahead.
Caller: Okay, that works. Thanks.
9:49 PM · 🛠️ Dispatch → 📞 Call
Mike: I’ll take it. 35 minutes out from Maple Court.
Inboxsmith: Good news, Dana. Mike’s on his way, about 35 minutes out. You’re set for tonight.
9:49 PM · 📞 Call
Inboxsmith: Okay, any special directions or notes for Mike, anything that’d help him find you easier?
Caller: Google Maps points to the front of the street, I’m at the end on the right. There’s a Ford truck in the driveway.
9:50 PM · 📞 Call · Wrapping up
Inboxsmith: Perfect, I’ve passed that along to Mike. You’re all set for tonight, Dana. Is there anything else I can help you with?
Caller: No, that’s everything. Thanks so much.
Inboxsmith: Anytime. Hang tight, help’s on the way. Have a good night, Dana.
9:50 PM · 🛠️ Dispatch · After the call
Inboxsmith: Confirmed, Mike’s en route, ETA ~10:25 PM. Dana’s number, directions and the $149 quote from your price sheet are on his phone; call summary emailed to the office.
If Mike doesn’t respond in 60 secondsThe dispatcher asks Dana right on the line, “Are you available between 8 and 10 tomorrow morning?”, and books the first morning window. Your office confirms.
If Dana asks for a service you might not offerPro answers from your approved price sheet and service menu only, so it quotes exactly what you’ve listed and never invents a number or promises work you don’t do. Anything off-menu becomes a note for your office.
Which Plan Do I Need?
Pro is the top plan. Step down if you don't need custom training and routing yet.
After Hours · $47
Nights and weekends only
Answers after you close, transfers the emergency live. No booking.
Full-Time · $147
Every call answered and booked
Adds calendar booking and warm transfers, day and night.
Pro · $297
You're looking at it
Custom training, smart department routing and white-glove support.
See all three side by side on the homepage pricing table.
Pro Plan Questions
What is included in the Pro plan?+
Inboxsmith Pro is $297 a month with 2,000 included minutes. It has everything in Full-Time, plus unlimited call types, custom training on your own documents and price sheets, smart department routing, white-glove setup and priority support. It is the plan for a shop with real departments and a service menu it wants answered exactly.
What documents can you train it on?+
Your service menu, price sheets, warranty and membership terms, service-area and hours, and the intake questions your office asks. Inboxsmith is trained on what you approve, and it quotes only what those documents give it, so it never invents a price or a policy. New price sheet next season? We retrain it for you.
What is smart department routing?+
Smart department routing reads what each caller actually needs and sends them to the right place: a billing question to the office line, an emergency to your on-call tech, a service call booked into your calendar. Instead of one catch-all inbox, Inboxsmith gets every caller to the right person the first time.
How is Pro different from Full-Time?+
Full-Time answers and books every call. Pro adds the parts that fit a bigger shop: custom training on your own documents, unlimited call types, department routing, and white-glove setup with priority support. It also doubles your minutes to 2,000. Overage stays a published $0.20 per minute, and Inboxsmith is still month to month.
Start Pro.
Inboxsmith learns how your shop actually runs, routes each caller to the right person, and answers from your own price sheet. Live in a few days, for $297 a month.
Keep your number. No setup fee. 7 days or 300 minutes free, then $297/mo. Cancel anytime.