The After Hours plan
Never Lose The After-Close Job To A Voicemail Again.
After Hours is $47 a month for 250 included minutes. It is built for shops that answer their own phone by day and want nights, weekends and overflow covered: Inboxsmith answers in your company name, triages the emergency, and transfers it live to your on-call tech.
Keep your number. No risk. Month to month. Cancel anytime.
What's Included In After Hours?
Everything you need to stop losing calls after you close, for $47 a month.
On the After Hours plan
- ✓250 minutes a month included
- ✓Custom message taking for up to 2 call types, built for you
- ✓Live emergency transfer to your on-call tech
- ✓Telemarketer screening, do-not-call request and a screened-call log
- ✓Website widget: text chat and voice
- ✓Email recap after every call
On every plan, including this one
- ✓Answers 24/7, in your company name
- ✓Live emergency transfer to your on-call tech
- ✓Telemarketer screening and a screened-call log
- ✓Email recap after every call
- ✓Website widget: text chat and voice
- ✓Call recordings, transcripts and summaries
- ✓Keep your existing business number
- ✓Published overage: $0.20 / min after your included minutes, billed to the whole minute
- ✓No per-call fees and no setup fee
- ✓Month to month, cancel anytime
Want every call booked into your calendar? That is the Full-Time plan.
What Does An After Hours Call Look Like?
The $47 plan, beat by beat: a real no-cooling emergency on a hot night.
Your on-call tech can let a routine message wait until morning and still choose to pick up the after-hours emergency. That's the call that's usually worth answering.
Listen: the After Hours call
Simulated call.
9:47 PM · 📞 Call · Incoming · After hours
Inboxsmith: Thanks for calling Summit Air & Heating. I’m the automated dispatcher, and this call’s recorded. What’s going on?
Caller: My AC just died and it’s 92° in here. Can anyone come out tonight?
9:47 PM · 📞 Call
Inboxsmith: Okay, no cooling in this heat qualifies as an emergency. What’s the service address?
Caller: 412 Maple Court, Fairview 07022, off Route 9.
9:48 PM · 📞 Call · Intake
Inboxsmith: Got it. Your first name and the best number to reach you, in case the line drops?
Caller: Dana. 555-0142.
9:48 PM · 📞 Call + 🛠️ Dispatch
Inboxsmith: Thanks, Dana. Callback 555-0142, address 412 Maple Court, I’ve got it. I’m connecting you to Mike, our on-call tech, right now. One moment while it rings.
Email alert · Mike + office inbox: Emergency: AC out, 92° inside. 412 Maple Court, Fairview 07022, off Route 9. Dana, 555-0142. Connecting the caller to the on-call line now.
System: Ringing Mike on the on-call line ⏳
9:49 PM · 🛠️ Dispatch → 📞 Call
Mike: Got it, I’m free. Put him through.
Inboxsmith: Mike picked up, Dana. I’m connecting you to him now.
9:49 PM · 🛠️ Dispatch · After the call
Inboxsmith: Mike answered, so the emergency’s his and he’s on the line with Dana. Call summary emailed to the office with the recording and transcript attached; it leads the morning recap.
If Mike doesn’t pick upNo booking, and no second number dialed. The dispatcher takes the full message, the dead AC, the address and Dana’s number, emails the recap to Mike and the office, and tells Dana that Mike will call him back the moment he’s free.
If it’s a routine call insteadNo transfer at all. The dispatcher takes the full message, tells the caller the office will call back first thing, and drops it in the morning recap with the recording and transcript. Nobody’s night gets interrupted for a job that can wait.
Which Plan Do I Need?
After Hours is the entry plan. Step up when you want more.
After Hours · $47
You're looking at it
Nights, weekends and overflow answered, emergencies transferred live.
Full-Time · $147
Every call answered and booked
Adds calendar booking and warm transfers, day and night.
Pro · $297
Trained on how your shop runs
Adds custom training, smart department routing and white-glove support.
See all three side by side on the homepage pricing table.
After Hours Plan Questions
What is included in the After Hours plan?+
Inboxsmith After Hours is $47 a month with 250 included minutes. It answers in your company name, takes messages for up to 2 call types built for you, transfers a true emergency live to your on-call tech, screens telemarketers into a logged do-not-call request, runs your website widget, and emails a recap after every call.
What happens if I need booking later?+
You upgrade to Full-Time, no rebuild and no new number. After Hours takes the message and emails you the details; booking is a Full-Time and Pro feature, where Inboxsmith books straight into Calendly and Cal.com and reaches Google Calendar through their sync. Move up the month you want every after-hours call booked.
How many minutes do I get, and what if I go over?+
After Hours includes 250 minutes a month. Only talk time on answered calls counts, so a screened telemarketer never eats your minutes. Go past 250 and Inboxsmith bills a published $0.20 per minute, to the whole minute, never a per-call fee. A busy freeze week gets answered without a surprise on the invoice.
Do I keep my own number on After Hours?+
Yes. You keep your existing business number and set conditional forwarding so Inboxsmith only picks up after you close: no-answer, busy or unreachable. Nothing ports and nothing on your trucks or listings changes. The carrier dial codes are on the start page, and setup takes about five minutes.
Start After Hours.
Inboxsmith answers the calls you miss after close, transfers the emergency to your on-call tech, and has the rest in your inbox by morning. Live in a few days, for $47 a month.
Keep your number. No setup fee. 7 days or 300 minutes free, then $47/mo. Cancel anytime.