Inside OpenAI Presence: 75% of calls resolved without humans
OpenAI just launched Presence, a new enterprise product for deploying trusted AI agents across voice and chat. Companies set the policies, the agent gets only the access it needs, and Codex proposes improvements based on real production sessions.
Transcript
OpenAI just launched Presence, a new enterprise product for deploying trusted voice and chat agents. Available today.
Presence lets companies deploy AI agents for support, sales, and internal workflows. Each agent gets only the knowledge and access it needs.
OpenAI runs its own English phone support on Presence. That channel already resolves seventy five percent of inbound issues without a human.
Codex proposes updates from real production sessions. Teams approve, and human handoffs dropped fifteen percentage points in just ten days.
Early enterprise customers include BBVA banking in Mexico, SoftBank in Japan, and IAG for severe weather insurance support.
Inboxsmith is the AI receptionist that never misses a business call. Please like and subscribe for more news.
Sources
Every claim in this video comes from the top ranking coverage of this topic. The claims and where each one came from:
- OpenAI Presence is a new enterprise product for deploying trusted voice and chat agents, available today through limited general availability.(OpenAI official announcement)
- OpenAI's own English-language phone support (1-888-GPT-0090) runs on Presence and resolves 75% of inbound issues without human assistance.(OpenAI official announcement)
- Codex proposes updates based on production sessions; the improvement loop reduced human handoffs by 15 percentage points in 10 days.(OpenAI official announcement)
- Enterprise customers using Presence include BBVA (banking, Mexico), SoftBank (Japan, natural language), and IAG (insurance, severe weather support).(OpenAI official announcement)