RingCentral Gave Every Employee ChatGPT Work and Codex
OpenAI published a customer story about RingCentral, a business communications company, and how it put AI tools in front of every employee rather than only its engineers. Everything below comes from that announcement.
Transcript
OpenAI published a customer story today about RingCentral giving ChatGPT Work and Codex to every employee.
RingCentral's Office of the CEO ran an AI Native Challenge. Thousands of employees including non-technical staff and executives delivered working projects and nearly every participant created a code repository.
RingCentral's program management office uses ChatGPT Work to generate status reports from issues tracked in Jira Google Sheets and CRM systems.
One caution. OpenAI published this story about a paying customer of its own products and it reports no independent verification and no numbers on time saved.
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Sources
Every claim in this video comes from the top ranking coverage of this topic. The claims and where each one came from:
- By giving every employee room to experiment with ChatGPT Work and Codex, RingCentral has ensured that anyone at the company, regardless of engineering experience, can build transformative products and infrastructure.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)
- RingCentral's Office of the CEO sponsored an AI-Native Challenge in which every participant was given ChatGPT Work and Codex and asked to build a complete, end-to-end project with no mandated workflow or other constraints.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)
- Nearly every participant created a working repository, and thousands of employees, including non-technical staff and even executives, delivered functioning projects.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)
- The Program Management Office has used ChatGPT Work to replace scattered notes and chat history with AI-powered workflows for status tracking, reporting, release governance, and knowledge transfer.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)
- The PMO team built workflows that generate notifications from issues tracked across Jira, Google Sheets, CRM systems, and other sources, so that blockers, owners, and actions are already defined before a meeting.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)
- By reducing manual coordination, ChatGPT Work enables RingCentral's PMO to handle more projects with greater accuracy.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)
- The account is a vendor published customer story: OpenAI published it about RingCentral, a company that pays for its products, and the page reports no independent verification and no figures for time saved or cost.(OpenAI official customer story, How RingCentral builds AI-native work from engineering to ops)