Salesforce Survey: 68% of AI Output Never Reaches the Team
Salesforce published new research today on how AI actually gets used inside companies. It surveyed 250 U.S. executives and found that most of what AI produces stays with one person: 68% say insights or outputs from someone's AI use do not get shared or reused by the rest of the team.
Transcript
Salesforce asked 250 executives how AI is used at work. Most of what it produces is never shared.
68 percent say what a person learns from AI does not reach the rest of the team. It stops there.
59 percent see work delayed weekly because it sits inside a single worker's AI tool. It is worse at larger companies.
Executives estimate employees lose about 22 business days a year switching between tools. Most want AI that works across the team.
Salesforce ran this survey and sells the products it recommends. The estimates are self reported and use the low end of each range.
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Sources
Every claim in this video comes from the top ranking coverage of this topic. The claims and where each one came from:
- CITATION AUDIT: every statistic and quotation in this script comes from this single first party Salesforce newsroom post. No video transcripts were available for this story (the transcript fetch returned zero usable results), so there is no corroborating third party source and nothing in the script depends on one.(Salesforce's own first party newsroom research post, dated October 27, 2026, titled "New Research: Work Gets Trapped in Single-Player AI. Executives Are Ready for Multiplayer".)