Salesforce on Operational Intelligence and 90 Billion Records
Salesforce published an article on its own newsroom titled "Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI", dated September 1, 2026, by Silvio Savarese, Executive Vice President and Chief Scientist of Salesforce AI Research. Everything below comes from it.
Transcript
Salesforce put ninety billion engineering records into one platform. The questions that mattered still took days.
Engineering three sixty pulled dozens of siloed systems into one view for fifteen thousand engineers.
Salesforce calls the layer above the dashboard operational intelligence. It watches continuously and surfaces only what needs a human decision.
Deep Insights reasons over business records to find a root cause. Moirai is their time series model, trained on numerical data.
Salesforce is applying Moirai inside Agentforce Contact Center to forecast demand and staffing. All of this is Salesforce describing its own systems.
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Sources
Every claim in this video comes from the top ranking coverage of this topic. The claims and where each one came from:
- Ninety billion records, integrated in real time with Data Cloud, Tableau, and the rest of our stack.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- The questions that mattered most still took days to answer.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- Fifteen thousand engineers shipping software across a portfolio of products that millions of businesses depend on.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- Engineering360 is Salesforce's internal platform that pulled together data from dozens of siloed systems, including code repositories, incident logs, deployment pipelines, and productivity metrics, into a unified view.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- Salesforce calls the layer above the dashboard operational intelligence, resting on proactive vigilance, where the system watches continuously at machine scale and surfaces only what genuinely requires a human decision.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- The second capability is the ability to reason over insight, letting leaders question, challenge, and interrogate the data in plain language.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- Deep Insights, which reasons over the structured record of the business, covering tabular data such as records, transactions, logs, emails, and business metrics.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- Deep Insights analyzes the history, surfacing the trends and anomalies, tracing a result back to its root cause, and recommending the action likely to move the metric.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- Moirai, our time-series intelligence model which reads how business signals move over time, is a family of models trained the way language models are, but on that different diet: vast amounts of numerical, temporal data.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)
- In partnership with our Service team, we're applying Moirai inside Agentforce Contact Center, our cloud contact center platform. It forecasts demand, handle times, and staffing needs directly from the temporal signal.(Salesforce's official article, Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI, by Silvio Savarese, published September 1, 2026)